Order Cancellation Policy

Cancelling an Order Need to cancel? We understand plans change. You have two options: receive a store credit that remains valid for 1 year, or opt for a refund minus a 20% cancellation fee.

Holding Orders If you’re not quite ready for delivery, we can accommodate holds within the following limits:

Coral orders: Can be held for up to 2 weeks upon request.
Fish orders: Can be held for a maximum of 5 business days.

Refund Policy

All completed sales of live livestock are final — we do not accept returns or issue cash refunds on live animals. However, if livestock arrives deceased or does not survive within the applicable guarantee window, we will issue store credit per our Livestock Protection Promise outlined above. Please refer to the DOA Guarantee section for full details and claim procedures.

Shipping Information

Free Shipping Orders that combine seaweed products with any coral purchase ship free of charge.

Delivery Timeframe Standard shipping typically takes 3–5 business days from the date of dispatch.

Carrier Delays & Shipping Issues While we do everything possible to ensure safe and timely delivery, some situations are beyond our control:

If your shipment is delayed by the carrier, we’ll work with you to find a reasonable resolution.
Delays caused by severe weather or carrier mechanical failures may not be eligible for coverage under our livestock guarantee.
We are unable to take responsibility for packages sent to incorrect addresses provided at checkout. Please double-check your shipping details before confirming your order.

Contact Us

Have questions about cancellations, shipping, or any of our policies? Don’t hesitate to get in touch.

Email: coralcavern7@gmail.com Hours: Monday – Friday, 9:00 AM – 5:00 PM

We value your business and are always happy to help.